FAQ

We deliver to the destinations available at checkout. Our initial regional delivery information focuses on the United Arab Emirates and Saudi Arabia. If your destination is not available at checkout, please contact us before ordering.

Once dispatched, delivery is currently estimated at 1–2 days within the UAE and 1–3 days within Saudi Arabia. These are estimates, not guaranteed delivery dates. Remote locations, weekends, public holidays, peak periods, address verification or courier conditions may extend the delivery time.

When your order is handed to the courier, tracking information will be sent to the email address used at checkout. Please allow some time for the tracking link to become active.

Email us as soon as possible at orcus.contact@gmail.com . We will try to assist before fulfilment begins, but an address change or cancellation cannot be guaranteed once the order has been prepared or dispatched.

You may request a return within 14 days of delivery. The item must be unused, unaltered and returned with its original pouch, packaging, protective materials, accessories and any included cards or tags.

Please contact us before sending anything back so we can authorise the return and provide the correct instructions.

Exchange requests must be made within 14 days of delivery and are subject to stock availability. Depending on the destination and item, we may process the exchange directly or ask you to return the original item and place a new order.

Contact us within 7 days of delivery with your order number, a description of the issue and clear photographs of the item and packaging. If the issue is confirmed, ORCUS will provide an appropriate solution and cover the authorised return or replacement delivery costs.

Yes. ORCUS products are covered by a limited two-year warranty from the original purchase date. The warranty applies only to confirmed manufacturing or material defects that cause abnormal or premature failure under normal use.

Eligible issues may include a confirmed defect in stitching or assembly, abnormal material failure unrelated to ordinary wear, or a hardware malfunction that was not caused by misuse, impact, overloading or another external factor. Every claim is assessed individually.

The warranty does not cover normal wear, leather patina, scratches, softening, deformation, colour variation or fading; accidental damage; overloading; impacts; repeated abrasion; exposure to water, humidity, heat, direct sunlight, oils or corrosive substances; improper care; loss or theft; or alterations and repairs performed by an unauthorised third party.

Email orcus.contact@gmail.com with your order number or proof of purchase, a detailed description and clear photographs. Do not send the item before receiving return authorisation.

If the claim is approved, ORCUS will propose an appropriate remedy, which may include repair where available, replacement, or another remedy required by applicable law.

You may still contact us. We will review the issue and tell you whether any paid support, repair or replacement option is available. Assistance outside the warranty period is assessed individually and cannot be guaranteed.

Keep the item away from prolonged exposure to water, humidity, heat, direct sunlight, oils and abrasive surfaces. Avoid overloading. Use a clean, soft and dry cloth for routine care, and always follow any product-specific instructions supplied with your order.

Gift packaging, personal messages and recipient delivery options are available only when shown on the product page or at checkout. We display these services only when they can be fulfilled for the selected item and destination.

Email us at orcus.contact@gmail.com . For order support, include your order number so we can assist you more efficiently.